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Tripod Consulting offers Performance Management, Process Improvement Consulting and Customer Relationship Management solutions to clients. Our services provide in-depth insights to increase and improve process and performance across the organization, driving the move from reactive to pro-active management.
Our Consultants aim to create breakthrough business process performance through our strong architecture and design which ensures business alignment and reduce downstream development and deployment risks. Our business analysts, architects, usability experts and six sigma consultants analyze and (re)design business processes and the underlying applications, apply six sigma methodologies, and implement instrumentation for business monitoring/business intelligence.
Most consulting engagements we undertake employ a multi-disciplinary team, comprised of domain and functional, Six Sigma process improvement, business intelligence, and technology/architecture experts. We focus on providing a 360°assessment and solution to any business problem by eliminating the 'silo' approach to problem resolution. This includes the linkage of objectives to action and ensuring compliance.
Process Consulting
Our Business Process Consulting practice helps clients achieve operational excellence. Our domain experts for process analysis and design benchmark client processes against the best in the industry and provide solutions based on the vision of the company. The Business Process Improvement practice is a consortium of business analysts and quality practitioners, who bring in their process improvement experience along with expertise in using analytical tools.
Technology Consulting
Architecture provides a framework for identification and positioning of key business functions and processes, integration of multiple systems, developments and loose coupling of systems allowing for staggered implementation and upgrading.
Architecture and Middleware expertise drive the architecture practice. The Tripod Architect Community (MAC) is the technology think-tank of the company, responsible for all architecture solutions. This is a specialist group comprising of senior practitioners (each member has work experience of 10 - 20 years) in the technology industry. The main pursuit of the MAC is to conceptualize robust and scalable technology frameworks. It helps clients identify solutions that fit in with the complexities of the larger organizational and technology context.
The various roles and responsibilities of the MAC include:
Conducting architecture workshops Devising technology strategies for projects Proposing implementation roadmaps Conducting design reviews Continually evaluating processes and methodology
Services provided by Tripod Architect Community include:
Strategy mapping User experience scenarios Business architecture Functional architecture Technical architecture Systems roadmap
Customer Relationship Management Consulting
Tripod Consulting focuses on Customer Relationship Management (CRM), Portals, Business Intelligence and Business Process Management. We work closely with our clients to innovate, automate and co-source their business processes. We strive to achieve deep process execution expertise, apply world class IT skills and deliver leading edge tools. In order to be effective in transitioning and managing our clients' business processes, we integrate their processes and the underlying applications and systems.
We help clients understand and support their CRM strategy. With an in-depth knowledge of CRM best practices, technology and processes, we offer services ranging from workshops, product review and selection to proof of concept, implementation and integration. Through skilled professionals located worldwide and with a blended team approach, we deliver a full range of customer management products and services in the customer care space, specifically for the Hi-Tech, Financial Services and Telecommunication industries.
Offshore Outsourcing Consulting
The emergence of large global telecom networks with excess bandwidth, along with an abundance of low-cost, skilled talent pools and collaborative IT platforms for documents and workflow management have unleashed the power of offshoring. Offshoring can be managed through the setting up of captive units, entering into a Joint Venture (JV) with a local partner or through a Build Operate Transfer (BOT) operation.
Tripod suite of offshore consulting services is designed to help businesses decide on the appropriate model to rapidly set up and run offshore operations in India. Depending on the client's specific requirements, we offer end-to-end project execution and modular services.
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